Return & Refund Policy
Last Updated: October 9, 2025
At DaranDesign Store, we want you to be completely satisfied with your purchase of our men’s and women’s jackets. This policy explains our clear and transparent process for returns, exchanges, and refunds.
1. Our Return Policy
We accept returns for items purchased from Daran Design Store within the United Kingdom. This applies to both:
- Defective Products: Items that arrive faulty, damaged, or not as described.
- Non-Defective Products: Items returned due to incorrect size, color preference, or change of mind.
2. Eligibility for Return or Exchange
To qualify for a return or exchange:
- Returns must be requested within 30 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as received.
- A proof of purchase (order confirmation or receipt) is required.
3. How to Initiate a Return
- Email us at support@darandesign.shop with your order number and reason for return.
- Our team will review your request and send detailed return instructions.
- Ship the item back using a trackable shipping service.
- Once received and inspected, we will notify you of your refund status.
Return Shipping Cost Responsibility
| Return Reason | Who Pays Return Shipping? |
|---|---|
| Change of Mind | Customer |
| Wrong Size/Color Ordered by Customer | Customer |
| Damaged Product Received | Daran Design |
| Incorrect Item Sent by Daran Design | Daran Design |
Return Label Responsibility
| Return Reason | Who Handles Return Label? |
|---|---|
| Change of Mind | Customer prints and attaches |
| Wrong Size/Color Ordered by Customer | Customer prints and attaches |
| Damaged Product Received | Customer prints; Daran Design covers courier fee |
| Incorrect Item Sent by Daran Design | Customer prints; Daran Design provides label link |
4. Exchanges
We make exchanges simple and hassle-free—whether your item is defective or you simply changed your mind.
Email support@darandesign.shop with your order number and details, and our team will guide you through the process.
Restocking Fee
We do not charge any restocking fee for returns or exchanges.
Damaged or Incorrect Items
If you received a damaged or incorrect item, we sincerely apologize.
Please contact us at support@darandesign.shop within 48 hours of delivery, including photos of the issue, and we’ll resolve it promptly.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale items
- Gift cards
5. Refund Process
Once your return is approved and received:
- Refunds are processed to your original payment method within 10 business days.
- Original shipping costs are non-refundable.
- You’ll receive an email confirmation once your refund is issued.
-
If the returned item is used, damaged, or not in its original condition, we may deny the refund.
Contact Information
Business Name: Daran Design
Business Hours: Monday – Friday (9:00 AM – 5:00 PM)
Business Number: +44 73 9340 7900
Business Email: support@darandesign.shop
Business Address: 67 Colman Road, London E16 3JZ, United Kingdom