Return & Refund Policy
Last Updated: 20 September, 2025
At DaranDesign Store, we want you to be completely satisfied with your purchase of our men's and women's Jackets. This policy outlines the straightforward process for returns, exchanges, and refunds.
1. Our Return Policy
We accept returns for items purchased from DaranDesign Store within the United Kingdom. This policy covers both:
Defective Products: Items that are faulty, damaged upon arrival, or not as described.
Non-Defective Products: Items returned for reasons such as incorrect size, color preference, or change of mind.
2. Eligibility for Return or Exchange
To be eligible for a return or exchange, the following conditions must be met:
You may return your item within 30 days of receiving your order.
The product must be unused, in original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.
3. How to Initiate a Return
Email us at support@darandesign.shop with your order number and reason for return.
Our team will review your request and provide you with return instructions.
Ship the item back using a trackable shipping service.
Once we receive and inspect the item, we’ll notify you of your refund status.
Return Shipping Cost Responsibility
| Return Reason | Who Pays Return Shipping? |
| Change of Mind | Customer |
| Wrong Size/Color Ordered by Customer | Customer |
| Damaged Product Received | Daran Design |
| Incorrect Item Sent by Darandesign | Daran Design |
Return Label Responsibility
| Return Reason | Who Handles Return Label? |
|---|---|
| Change of Mind | Customer prints and attaches |
| Wrong Size/Color Ordered by Customer | Customer prints and attaches |
| Damaged Product Received | Customer prints; Darandesign covers courier fee |
| Incorrect Item Sent by Darandesign | Customer Prints; Darandesign provides return label link |
| Policy | Time Frame | Condition |
|---|---|---|
| Return Window | Within 30 days | Must be initiated from the date of delivery |
4. Exchanges
We make exchanges simple and hassle-free—whether your item is defective or you just changed your mind.
Just email support@darandesign.shop with your order number and details, and we’ll handle it from there.
Restocking Fee
Darandesign does not charge any restocking fee.
Damaged or Incorrect Items
If you received a damaged or incorrect item, we sincerely apologize!
Please contact us at support@darandesign.shop within 48 hours of delivery with photos, and we’ll make it right.
Non-Returnable Items
Some items are not eligible for return, including:
- Sale Items
- Gift Cards
If you have any questions or need assistance, please reach out to us at support@darandesign.shop — we’re here to help.
5. Refund Process
Once your return is approved, we will process your refund to your original payment method within 10 business days.
Original shipping costs are non-refundable.
You will receive an email confirmation once your refund has been issued.
If the item is damaged, used, or not in original condition, we may deny the refund.
Contact Information:
Business Name: Daran Design
Business Hours: Monday to Friday (9:00 AM - 5:00) PM GMT (London)
Business Number: +44 73 9340 7900
Business Email: support@darandesign.shop
Business Address: 67 Colman Road, London E16 3JZ, United Kingdom